Hosting Terms of Service
Note: As a web hosting customer, you will use this site (reitzinternet.com) to interact with Reitz Internet and to manage your account with us. This means that, in addition to this Hosting Terms of Service, you are bound by our general Terms and Conditions for reitzinternet.com.
This Terms of Service is a contract between you and Reitz Internet Technologies, LLC. (Reitz Internet, we, us, or our). All clients of Reitz Internet agree to abide by these policies. All clients of Reitz Internet also warrant that they are at least 18 years of age, and that they have the right and authority to bind themselves, or the company that they represent, to the terms of this Terms of Service. This Terms of Service may be modified from time to time. All clients of Reitz Internet agree to be bound by these modifications. The most recent version of this Terms of Service can always be found here.
While we facilitate your business on the Internet, we are an independent contractor. We only have control of the products and services we provide directly, and are not liable for your actions, the actions of our third party service providers, or the actions of individuals who use your products and services (End Users).
Reitz Internet provides a number of services to its customers. The services and products provided to you by Reitz Internet, as set out on theServices page of our website, are referred to as the Services. We provide the Services to you based on the description of them on our website as of the Effective Date. Should our website change subsequent to the Effective Date, we have no obligation to modify the Services to reflect such a change.
The Services may be provided by third parties. These third parties may have reserved the right to make changes, including material changes, to the services provided by them. We will use commercially reasonable efforts to inform you of those changes. However, you may not terminate this Terms of Service based on such a change by a third party.
Domain Name Services
We resell domain names. When you apply to register a domain name, your request is transmitted to eNom. You are bound by eNom's domain name registration policies and procedures. These policies and procedures are available here. Because there is often a period of time between your registration request and the actual registration of the domain name, we do not guarantee that your registration domain name will be registered.
We will use commercially reasonable efforts to register or update domain names. However, circumstances beyond our control, such as billing issues, may result in your domain name failing to register, or to lapse. Our liability in such a case is limited by section 12 ("Disclaimers") below. For this reason, it is your obligation to ensure that your domain name does not lapse.
Virtual Private Server
If you purchase Virtual Private Server services from us, you also agree to be bound by Part B of this Terms of Service which provides additional terms and conditions that govern our Virtual Private Server services. Part B supplements this Terms of Service. Its provisions do not replace it.
Please review paragraph 3(b) of the cPanel End User License Agreement. It is expressly incorporated into this Terms of Service by reference.
2. Contact Information
You are required to provide us with accurate information when setting up your account, during the course of our relationship, and when corresponding with us. On occasion, we may need to communicate with you by e-mail about the Services. You agree to maintain a working e-mail address that is monitored daily. We have no responsibility, or liability, for interruptions in the Services, or damages of any sort, based on communications that are misdirected as a result of your failure to provide us with updated contact information.
All prospective customers are subject to a credit check and screening for potential fraud. We are not bound by this Terms of Service until these procedures are completed to our satisfaction.
The "Effective Date" of this Terms of Service will be the day on which we receive payment from you.
This Terms of Service will begin on the Effective Date and continue for the term set out on the page describing the Services (Initial Term). After the expiration of the Initial Term, this Terms of Service will renew for successive periods of equal length (Renewal Term). If the page describing the Services does not contain an Initial Term, the Initial Term shall be one month.
Your invoice is generated 14 days prior to its due date. The due date is the day of the month you signed up (Due Date). Your credit card will be charged on the Due Date. You are responsible for the fees and charges set out on the page describing the Services you have purchased, according to the terms set out on that page. In addition, certain aspects of the Services may be billed by third parties to you, through us. All of these are referred to collectively as "Fees."
Our obligation to provide the Services is contingent on your payment of the Fees by the Due Date without set off or deduction. Fees may not appear on your invoice immediately after a Service is rendered. Fees will be past due, and your account may be suspended, if we attempt to charge your credit card and are unable to collect the Fees.
Should your account be suspended for any reason, Fees will continue to accrue. To reinstate your account, you will be required to pay any fees levied on us by our financial institution plus a $25 administrative fee. You must inform us in writing of any Fee disputes at least 5 days before the Due Date.
You have read and agree to the policies outlined in the Reitz Internet Billing Policy, which is incorporated into this Terms of Service by reference.
Either party may terminate the services by providing written notice to the other no later than 25 days from the expiration of the Initial Term or Renewal Term.
We reserve the right to immediately terminate this Terms of Service, and suspend or cancel the Services: (i) for a violation of any of our policies, including those incorporated by reference; and/or (ii) your failure to pay any amounts due. This right of termination is without prejudice to any other rights we may have. You are not entitled to any type of notice or protest should we exercise these rights.
Upon termination, your account will be closed. We have no responsibility to forward e-mail, or other communications, for you once your account is closed. You are encouraged to keep the Service active during a transition period should you seek to forward your e-mail or other communications.
One party may also terminate this Terms of Service upon the occurrence of a material breach, which has not been cured by the other party within 10 days of their receipt of written notice of the breach. For the purposes of defining a material breach, materiality shall be determined from the perspective of a reasonable business person with significant experience in Internet business. Notices of material breach must contain sufficient detail for the party against whom the assertion of material breach is directed to identify the breach and attempt to take corrective action.
You may cancel this Agreement at any time by providing written notice to us as provided in the paragraph entitled "Termination". It is important to note that if the Order Form contains a term commitment, you will be responsible for all termination charges based on your cancellation. The fact that you cancel this Agreement does not relieve you of responsibility for these charges. If you have a term agreement with us, we strongly suggest you contact us prior to canceling to determine what your cancellation obligations will be.
7. Money Back Guarantee
Hosting services carry an unconditional 30 day satisfaction guarantee. To cancel your hosting services and receive a refund, you must contact us within 30 days from the Effective Date of the particular Services you wish to cancel. Only your monthly fees are refundable. Set up, domain name registration, SSL Certificate, and other one-time fees are not refundable. If you paid us by credit card we will credit the card on file, Paypal payments will be refunded on-line. Payments made by check are not refundable.
Dedicated server accounts are not covered by our 30 day satisfaction guarantee.
8. Use of the Services
The terms "unlimited" and "unmetered" are defined by our experience with similarly situated customers. This means that your use of our resources may not exceed that of similarly situated customers. Examples of primary purposes for an account that are not allowed include, but are not limited to:
- Online file (FTP) serving
- Online backups (i.e. backup of desktop/laptop computer, files, or anything not directly related to the website)
You may not place excessive burdens on our CPUs, servers or other resources, including our customer support services. You understand that bandwidth, connection speeds and other similar indices of capacity are maximum numbers. Consistently reaching these capacity numbers may result our need to place restrictions on your use of the Services. You agree that we may place restrictions on your use of the Services or customer support services to the extent that they exceed the use of these resources by similarly situated customers.
Shared web hosting accounts are allowed to use a maximum of 150,000 inodes per GB of storage quota, and a maximum of 35 concurrent HTTP connections to the server. cPanel backups older than 90-days in a customer account may be removed from the server at our discretion. Please download any cPanel backups and store them locally.
You agree to cooperate with us to facilitate your use of the Services. This cooperation includes, but is not limited to, providing us with correct contact and billing information and ensuring that you, your employees, and/or agents have sufficient technical expertise to understand how to implement the Services.
You are responsible for all long distance and/or connection charges associated with the Services. You are responsible for the Fees once our Services are made available to you. It is your responsibility to ensure that you can connect with us to use the Services.
You have read and agree to the policies outlined in the Reitz Internet Support Policy, which is incorporated into this Terms of Service by reference.
9. Licenses and Intellectual Property
Reitz Internet grants to you a non-exclusive, non-transferable, worldwide, royalty free license to use technology provided by Reitz Internet solely to access and use the Services. This license terminates on the expiration or termination of this Terms of Service. Except for the license rights set out above, this license does not grant any additional rights to you. All right, title and interest in Reitz Internet's technology shall remain with Reitz Internet, or Retiz Internet's licensors. You are not permitted to circumvent any devices designed to protect Reitz Internet, or its licensors', ownership interests in the technology provided to you. In addition, you may not reverse engineer this technology.
We may provide technical support, implementation, customer service or administrative information to you. This information is not confidential. We may use this information, as well as aggregate information gleaned from the operation of our business in general, to improve, or create new products and services. We shall be the exclusive owners of this intellectual property. You waive any rights you may in this intellectual property, and assign all right, title and interest in it to us.
You grant Reitz Internet, and any third parties used by Reitz Internet to provide the Services, a non-exclusive, non-transferable, worldwide, royalty free license to use, disseminate, transmit and cache content, technology and information provided by you and, if applicable, End Users, in conjunction with the Services. This license terminates on the expiration or termination of this Terms of Service. All right, title and interest in your technology shall remain with you, or your licensors.
10. Reitz Internet's Representations and Warranty
Reitz Internet warrants that it will perform the Services in accordance with other similarly situated companies. To make a warranty claim, you must notify Retiz Internet in writing within 30 days of the date Retiz Internet's alleged breach. Your exclusive remedy, and Reitz Internet's sole obligation, in the case of a breach of warranty is, at Reitz Internet's option, to (i) reperform the Services; or (ii) issue you a credit based on the amount of time the Services were not in conformity with this warranty, subtracted ("pro-rated") by the amount of time they were in conformance. For the purposes of Reitz Internet's warranty, the following issues shall not constitute services within the definition of "similarly situated companies": up-time, "up-time guarantees" or other items for which Reitz Internet provides a service level agreement, regardless of whether a service level agreement is, or was, available for the Services.
Services provided by third parties are expressly excluded from this warranty.
11. Your Representations and Warranties
You represent and warrant to Reitz Internet that: (i) you have the experience and knowledge necessary to use the Services; (ii) you understand and appreciate the risks inherent to you, your business and your person, that come from using the Services in particular, and doing business on the Internet in general; (iii) you will provide us with material that may be implemented by us to provide the Services without extra effort on our part; and/or (iv) you have sufficient knowledge about administering, designing and operating the functions facilitated by the Service to take advantage of the Service.
THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. OTHER THAN AS EXPRESSLY SET OUT HEREIN, REITZ INTERNET HAS NOT, AND DOES NOT, MAKE ANY WARRANTIES WHETHER EXPRESS OR IMPLIED. THIS DISCLAIMER INCLUDES, BUT IS NOT LIMITED TO THE WARRANTIES OF NON-INFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE, WARRANTIES OF MERCHANTABILITY, AND TITLE. REITZ INTERNET DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS. REITZ INTERNET IS NOT LIABLE, AND EXPRESSLY DISCLAIMS ANY LIABILITY, FOR THE CONTENT OF ANY DATA TRANSFERRED EITHER TO, OR FROM, YOU OR STORED BY YOU OR ANY OF YOUR CUSTOMERS VIA THE SERVICES PROVIDED BY US. REITZ INTERNET SPECIFICALLY DISCLAIMS ANY AND ALL WARRANTIES REGARDING SERVICES PROVIDED BY THIRD PARTIES, REGARDLESS OF WHETHER THOSE SERVICES APPEAR TO BE PROVIDED BY US. NO WARRANTIES MADE BY THESE THIRD PARTY ENTITIES TO REITZ INTERNET SHALL BE PASSED THROUGH TO YOU, NOR SHALL YOU CLAIM TO BE A THIRD PARTY BENEFICIARY OF SUCH WARRANTIES.
THIS WARRANTY DISCLAIMER EXTENDS TO ANY ORAL OR WRITTEN INFORMATION YOU MAY HAVE RECEIVED FROM REITZ INTERNET, ITS EMPLOYEES, THIRD-PARTY VENDORS, AGENTS OR AFFILIATES. YOU MAY NOT RELY ON SUCH INFORMATION.
SOME STATES DO NOT ALLOW REITZ INTERNET TO EXCLUDE CERTAIN WARRANTIES. IF THIS APPLIES TO YOU, YOUR WARRANTY IS LIMITED TO 90 DAYS FROM THE EFFECTIVE DATE.
13. Limitation of Liability
It is your obligation to ensure the accuracy, integrity, title or ownership, and security of anything you receive from the Internet. You agree that Reitz Internet has no liability, of any sort, for content you or your customers access from the Internet.
Reitz Internet provides no guarantee that the Services will be uninterrupted, or continuous, that you will be able to access Reitz Internet's network at a particular time, that any data transmitted by Reitz Internet is accurate, error free, virus free, secure, or inoffensive. You acknowledge that it is your responsibility to keep back-up copies of your data. Reitz Internet is not responsible for any loss of data, for any reason. Reitz Internet is not liable for unauthorized access to, or any corruption, erasure, theft, destruction, alteration or inadvertent disclosure of, data, information or content, transmitted, received, or stored on its network.
IN NO EVENT WILL REITZ INTERNET'S LIABILITY HEREUNDER EXCEED THE AGGREGATE FEES ACTUALLY RECEIVED BY REITZ INTERNET FROM YOU FOR THE 3 MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH LIABILITY. FOR THE PURPOSES OF THIS PARAGRAPH ONLY, THE TERM REITZ INTERNET SHALL BE INTERPRETED TO INCLUDE REITZ INTERNET'S EMPLOYEES, AGENTS, OWNERS, DIRECTORS, OFFICERS, AFFILIATES, AND THIRD PARTIES PROVIDING SERVICES TO YOU THROUGH US.
YOU AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU WILL NOT UNDER ANY CIRCUMSTANCES INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, HOLD REITZ INTERNET OR ITS LICENSORS, AGENTS, EMPLOYEES, OFFICERS AND/OR THIRD PARTY VENDORS, LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES WHATSOEVER INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, COST SAVINGS, REVENUE, BUSINESS, DATA OR USE, OR ANY OTHER PECUNIARY LOSS BY YOU, ANY OF YOUR END USERS OR ANY OTHER THIRD PARTY. YOU AGREE THAT THE FOREGOING LIMITATIONS APPLY WHETHER IN AN ACTION IN CONTRACT OR TORT OR ANY OTHER LEGAL THEORY AND APPLY EVEN IF REITZ INTERNET HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES; YOU AGREE THAT IN THOSE JURISDICTIONS OUR LIABILITY WILL BE LIMITED TO THE EXTENT PERMITTED BY LAW.
You agree to indemnify, defend and hold harmless Reitz Internet and its parent, subsidiary and affiliated companies, third party service providers and each of their respective officers, directors, employees, shareholders and agents (each an "indemnified party" and, collectively, "indemnified parties") from and against any and all claims, damages, losses, liabilities, suits, actions, demands, proceedings (whether legal or administrative), and expenses (including, but not limited to, reasonable attorney's fees) threatened, asserted, or filed by a third party against any of the indemnified parties arising out of or relating to (i) your use of the Services (ii) any violation by you of any of Reitz Internet's policies; (iii) any breach of any of your representations, warranties or covenants contained in this Terms of Service; and/or (iv) any acts or omissions by you. The terms of this section shall survive any termination of this Agreement. For the purpose of this paragraph only, the terms used to designate "you" include you, your customers, visitors to your website, and users of your products or services, the use of which is facilitated by us.
Reitz Internet shall indemnify and hold you harmless from, and at its own expense agrees to defend, or at its option to settle, any claim, suit or proceeding brought or threatened against you so far as it is based on a claim that a product or service provided by Reitz Internet hereunder infringes any patent, copyright, or trademark. This indemnification provision is expressly limited to products or services which are fully owned by Reitz Internet. It does not extend to products or services provided by third parties. If set out in its agreements with third-party suppliers, Reitz Internet shall flow down similar intellectual property indemnification provisions to you. This paragraph will be conditioned on your notifying Reitz Internet promptly in writing of the claim and giving Reitz Internet full authority, information, and assistance for the defense and settlement thereof. You shall have the right to participate in the defense of the claim at your expense. If such claim has occurred, or in Reitz Internet's opinion is likely to occur, you agree to permit Reitz Internet, at its option and expense, either to: (i) procure for you the right to continue using the product or service; (ii) replace with a product or service, regardless of manufacturer, performing the same or similar function as the infringing product or service, or modify the same so that it becomes non-infringing; or (iii) if neither of the foregoing alternatives is reasonably available, immediately terminate Reitz Internet's obligations (and your rights) under this Terms of Service with regard to such product or service, and, refund the Fee charged by us for the period in which the Services were unavailable.
Notices will be sent to you at the address you provide to us. It is your obligation to ensure that we have the most current address for you.
Please refer to our website, http://reitzinternet.com, for contact information for most issues, including technical support and billing. Notices regarding this Terms of Service and other Reitz Internet policies should be directed to:
Reitz Internet Technologies, LLC
6714 Inner Drive
Madison, WI 53705
16. Maintenance Policy and Uptime
Reitz Internet offers a 99.9% uptime guarantee. This guarantee excludes scheduled maintenance periods as outlined in our Maintenance Policy. The uptime guarantee also excludes outages or circumstances beyond our control that hinder access to your site or server such as the following:
- Network conditions across the internet (outside of our network), such as between your ISP and our data center
- DDoS or other attacks on our servers
- Problems with Your ISP's network
- Browser or DNS caching issues
This guarantee is applicable for any unscheduled downtime of your website for more than 0.1% of the total time per month. We will provide a refund in the amount of 5% of paid fee for the month, for every hour that your website is unreachable due to an internal network or equipment failure. Downtime must be confirmed by a staff member of our support team. Maximum refund given will be for the full amount paid for the month of outage, excluding any paid fees for additional services. Submit a ticket to request a credit.
17. Force Majeure
Except for the obligation to pay monies due and owing, neither party shall be liable for any delay or failure in performance due to events outside the defaulting party's reasonable control, including without limitation acts of God, bandwidth interruptions, earthquake, labor disputes, shortages of supplies, riots, war, fire, epidemics, or delays of common carriers or other circumstances beyond its reasonable control. The obligations and rights of the excused party shall be extended on a day to day basis for the time period equal to the period of the excusable delay. The party affected by such an occurrence shall notify the other party as soon as possible, but in no event less than ten days from the beginning of the event.
18. Choice of Law, Jurisdiction and Venue
The validity, interpretation, and performance of this Terms of Service, and of the agreements and policies that apply to the Services, shall be controlled by and construed under the laws of the State of Wisconsin, United States of America, as if performed wholly within the state and without giving effect to the principles of conflicts of law. You agree that jurisdiction and venue are proper in the state courts located in Madison, Wisconsin, or the U.S. District Court for the Western District of Wisconsin located in Madison Wisconsin. The parties specifically disclaim the UN Convention on Contracts for the International Sale of Goods.
19. All Claims
All claims you bring against us must be resolved in accordance with this Terms of Service. Without limiting the previous sentence, this includes claims based on service outages which are expressly covered by our SLA. All claims filed or brought contrary to this Terms of Service will be considered to be improperly filed and a breach of this Terms of Service. If you file a claim contrary to this Terms of Service, we may recover attorneys fees and costs. Attorney's fees include any fees charged by our in-house, or virtual in-house, attorneys.
20. No Waiver
No waiver of rights under this Terms of Service, or any Reitz Internet policy, or agreement between you and Reitz Internet shall constitute a subsequent waiver of this or any other right under this Terms of Service.
This Terms of Service may be assigned by Reitz Internet. It may not be assigned by you. This Terms of Service shall bind and inure to the benefit of the corporate successors and permitted assigns of the parties.
In the event that any of the terms of this Terms of Service become or are declared to be illegal or otherwise unenforceable by any court of competent jurisdiction, such term(s) shall be null and void and shall be deemed deleted from this Terms of Service. All remaining terms of this Agreement shall remain in full force and effect.
Sections 11, 12, 13, 14, 15, 18, 19, 22 and 23 shall survive the termination of this Agreement.
We will provide, at no cost to you, one primary IP address by default, which will be subject to change at any time. You may use this address only in association with the Services, it may not be transferred.
You will have no physical access to the Virtual Private Server.
While the Virtual Private Server may appear to be dedicated solely to your use, the server it is on will be shared with other Reitz Internet customers. You will take no actions to limit the use of the Equipment by our other customers or other entities in general. You will not alter, or attempt to alter mechanisms, including software, implemented by us to facilitate the sharing of a server. You understand that certain aspects of the Virtual Private Server designed to facilitate use by multiple parties may affect your use and administration of the Virtual Private Server. You may not terminate this Agreement based on the implementation of these features.